Module 01 · builtRiyadh
Answered
Every patient who writes to the clinic gets an answer, in the language they wrote in, at any hour.
Request the audit →Why the message is lost
Enquiries arrive on WhatsApp, Instagram and the website long after the clinic has closed, and the ones that arrive after closing are the ones that go unanswered. The patient messages other clinics and books with whoever replied first.
Nobody at the clinic is sitting on a phone at 11pm, and nobody should be. The message is not lost because the team is careless, it is lost because the team went home.
StatusBuilt
In the operating system
Live in14 days
From signature
Term6 months
Minimum
AuditFree
Before anything
// The sequence, from the message to the calendar
01
Answers every channel
WhatsApp, Instagram, the website form and missed calls, in Arabic or English, seven days a week.
02
Qualifies the patient
Against the clinic's own rules rather than a generic script.
03
Books the appointment
Into the calendar the clinic already uses. Nothing new to learn.
04
Confirms and reminds
And follows up with anyone who does not show.
05
Counts everything
Every enquiry logged and reported on one page each month.
One number throughout
It answers on the clinic’s own number, so the patient never knows anything changed.
What it connects to
WhatsApp
Through a Business Solution Provider on the clinic's own number
Instagram
Direct messages on the clinic's business account
Open Dental
REST API, read and write across patients and appointments
Snapchat
Snap publishes no endpoint that lets a third party answer messages sent to a business. It is an advertising channel here, not a reply channel
What this is not
Not the patient already inside
Someone quoted in the chair never enquired, so this never sees him. That is Followed up.
Not a chatbot on the website
It answers on the channels the patient already uses, on the clinic's own number.
Not clinical advice
It never answers a question about diagnosis or suitability. Those go to the clinic.
Find out how many go unanswered.
Request the audit →Free. One week. Yours to keep.